Help

Our Service Delivery Process

From your first enquiry to steady monthly reporting — here's exactly how working with Position Technology works.

Consultant contact

Within 1 business day of your request, a consultant emails you to confirm scope and answer every question.

Payment

Invoice & bank transfer — arranged after you approve the quote. No online payment, no card details entered on the site.

Kickoff

Within 1–2 business days of payment confirmation, your onboarding call is scheduled and work begins.

How delivery works

Discovery. We start with a free 30-minute strategy consultation to understand your goals, platforms and constraints — then scope exactly what needs to happen and in what order.
Proposal. You receive a tailored quote and project plan in writing: deliverables, timeline, monthly costs and what we need from your team. Nothing starts until you approve it and payment is arranged by bank transfer.
Onboarding. We set up access, document your environment or accounts, and begin execution. Cloud work is delivered as infrastructure-as-code; Google Ads work begins with account structure, tracking and landing-page alignment so every click is measurable.
Reporting. You receive transparent monthly reports — infrastructure health and spend on the cloud side, impressions, conversions and ROAS on the ads side — plus a prioritized plan for the month ahead. No lock-in: monthly plans cancel anytime.

What you get in every engagement

A dedicated engineer or certified ads specialist who knows your environment — no rotating ticket queues.
Documentation and infrastructure-as-code you own and keep, in accounts your business controls.
Transparent monthly reporting with costs and results in one view, in US Dollars.
A free 30-minute strategy consultation before anything is scoped or quoted.

Support during business hours

Managed plans include helpdesk support during business hours (Mon–Fri, 9:00 AM – 6:00 PM MT), with monitoring and incident response running around the clock for managed cloud environments. Urgent infrastructure alerts are handled by our on-call process defined in your Service SLA.

Missing our reply?

If you haven't heard from us within 2 business days of submitting a request, check your spam folder and then contact info@position999.com. We'll pick your request right back up — nothing is lost.

Questions about a specific service? Contact us.