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Refund Policy
If a service hasn't started, you get everything back. If work is underway, you only pay for what's delivered.
Before work starts: full refund
If you cancel a service request before work has started — for any reason — you receive a full refund of the amount paid. Work is considered started once onboarding begins or the first project deliverable is produced, whichever comes first.
Work in progress: refunded by progress
If work has started and you need to stop, we refund the portion of the fee not yet delivered. Delivered work is invoiced pro-rata at the package rate — milestones completed, months of managed service already rendered, or campaign work already executed. You receive an itemized closing statement showing exactly how the refund was calculated.
Monthly managed plans
- Cancel anytime. Monthly plans have no lock-in — cancel before your next billing date and nothing further is charged.
- Current month. The month in progress is rendered service and is not refundable, but all reporting and documentation for that month is delivered to you in full.
- Your data and accounts. Everything runs in accounts your business owns, so nothing is held back after cancellation.
Google Ads spend
Ad spend is paid by you directly to Google and is never routed through us, so it is not part of any refund — only our management fees are. This separation protects your budget at all times.
How to request a refund
- Contact us. Email info@position999.com with your request number and a short note. You don't need to justify anything.
- We confirm. Within one business day a consultant confirms the refund amount and the itemized closing statement.
- Refund issued. Approved refunds are issued by Position Technology Inc and returned by bank transfer to the account you paid from, typically within 3–5 business days of approval.
Exceptions
- Custom project work delivered and accepted per an approved milestone plan is considered delivered service.
- Third-party costs already incurred on your behalf (such as domain registrations or license fees) are passed through at cost and cannot be recovered once incurred.
- Suspected fraudulent requests may require identity verification before a refund is issued.
Need to start a refund request? Contact us with your request number.