Help Centre
Frequently Asked Questions
What clients ask before starting with cloud and Google Ads — answered straight.
Pricing & contracts
How does pricing work?
Every service package has a clear fixed price shown on the site, in US Dollars. Project packages (such as a landing zone setup or a website build) are one-time fees; managed plans (such as hosting or Google Ads management) are billed monthly and cancel anytime. Your exact quote is confirmed in writing before any work starts.
Are there long-term contracts?
No. Monthly plans are billed month to month with no lock-in — cancel anytime with no termination fee. Project work is scoped, quoted and approved in writing before we begin, so you always know exactly what you are paying for.
Cloud infrastructure
Which cloud platforms do you support?
We work across AWS, Azure and Google Cloud, and we recommend the platform that fits your workloads and budget rather than pushing a single vendor. If you already run on one platform, we meet you where you are.
Is ad spend included in management fees?
No — management fees and ad spend are separate. You pay Google directly for clicks, and your budget is controlled by you. Our management fee covers strategy, campaign builds, weekly optimization and reporting, so there is never a conflict of interest in how your budget is spent.
How often do I get reports?
Every managed plan includes a monthly report covering what was done, what it cost and what it returned — infrastructure health and spend on the cloud side, impressions, clicks, conversions and ROAS on the ads side. Project work includes milestone updates as work progresses.
How long does a migration take?
A typical lift-and-shift migration of one application takes two to four weeks end to end, including planning, a tested rollback path, the zero-downtime cutover itself and a post-migration validation week. Larger or more complex environments are scoped individually during the free consultation.
Working together
What happens after I submit a request?
A consultant contacts you within one business day to confirm the details and answer questions. You then receive a tailored quote and invoice by email. Payment is completed by bank transfer — no online payment is required at any point.
Do you offer refunds?
Yes. If a project has not started, you receive a full refund. For work already in progress, we refund the portion not yet delivered. Monthly plans can simply be cancelled at the end of any month. Full details are on our Refund Policy page.
Who owns the cloud accounts and infrastructure?
You do. We build inside accounts owned and controlled by your business, and everything is delivered as documented, reproducible infrastructure-as-code. If we part ways, your environment keeps running and your team keeps the keys.
Can you take over an existing Google Ads account?
Yes. We start with a no-obligation audit of your current account structure, keywords, conversion tracking and wasted spend, then propose a concrete improvement plan before you commit to anything.
Still have a question? Contact us — we answer within one business day.